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Terms of Service

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Acceptance of the following terms and conditions

Article 1. Definitions In these general terms and conditions, and the Agreements based on them, the following terms shall have the following meanings:

  • Renewable Partners: The private limited liability company Renewable Partners B.V., with its registered office in Amsterdam, which offers the Services.
  • Client: The natural or legal person with whom Renewable Partners enters into an Agreement or enters into negotiations.
  • Services: All work, products, advice, and deliveries offered by Renewable Partners, including, but not limited to, the preparation of energy labels, energy advice, sustainability plans, technical inspections, and project support.
  • Agreement: The written or digital agreement between Renewable Partners and the Client, including all appendices, quotations, and these general terms and conditions.
  • Confidential Information: All business information, technical knowledge, commercial data, and other information designated as confidential by one of the parties, or whose confidentiality may reasonably be assumed.

Article 2. Applicability

  1. These general terms and conditions apply to and form an integral part of all offers, quotations, work, agreements, and deliveries of Renewable Partners.
  2. Deviations from these terms and conditions are only valid if they have been expressly agreed in writing by both parties.
  3. The applicability of any general terms and conditions of the Client, in whatever form, is hereby expressly and emphatically excluded.
  4. If one or more provisions in these terms and conditions are invalid or void, the remaining provisions will remain in full force. Renewable Partners and the Client will replace the invalid or void provisions with new, legally valid provisions that are as close as possible to the intention of the original provision.
  5. Renewable Partners is entitled to unilaterally amend or supplement these general terms and conditions. Amendments are binding on the Client from the moment they are communicated in writing.
  6. If the content of the Order Confirmation deviates from these general terms and conditions, the Order Confirmation shall prevail.

Article 3. Offers, Down Payments, and Agreements

All offers made by Renewable Partners are non-binding and valid for a period of 14 days, unless otherwise stated in writing. The Agreement is concluded at the moment of written acceptance by the Client of the offer made by Renewable Partners.

Article 4. Performance of the Agreement and Obligations of the Client

Renewable Partners will perform the Services to the best of its knowledge and ability and in accordance with the requirements of good workmanship and applicable professional standards. Any deadline specified by Renewable Partners for the performance of the Services is indicative and never a strict deadline. The Client shall ensure that all information, documentation, and necessary access to locations are provided and granted in a timely, correct, complete, and unimpeded manner. Renewable Partners shall not be liable for any damage or costs resulting from incorrect or incomplete information provided by the Client. If the execution is delayed due to failure to comply with these obligations, all resulting costs and damage, including any waiting hours incurred, will be fully borne by the Client. In addition, the following applies: Assignments are carried out by qualified advisors who meet the relevant professional competence and certification standards. Furthermore, if third parties must be engaged for the correct execution, Renewable Partners is entitled to engage them and pass on the costs to the Client.

Article 5. Prices, Payment, and Collection

All prices are exclusive of sales tax (VAT), unless stated otherwise. Renewable Partners is entitled to index prices annually in accordance with the consumer price index of Statistics Netherlands (CBS) or a comparable benchmark. Invoices must be paid within 7 days of the invoice date. In the event of late payment, the Client will be in default by operation of law, without further notice of default being required. In the event of default, the Client will owe interest of 2% per month on the outstanding amount, in addition to the invoice amount. All costs for judicial and extrajudicial collection, with a minimum of €350.00, will be borne in full by the Client.

Article 6. Changes and Additional Work

If the Client wishes to make changes to the original assignment, Renewable Partners will invoice the costs thereof as additional work. These changes and associated costs must be expressly agreed in writing by both parties. Verbal agreements and commitments are not binding unless confirmed in writing by Renewable Partners.

Addition: If additional work must be carried out due to legal obligations or unforeseen circumstances (additional work based on duty of care), Renewable Partners is entitled to pass on these costs.

Article 7. Cancellation Policy and Compensation

The Client may only cancel the Agreement in writing or by email. In the event of cancellation by the Client, the following cancellation fees will apply as immediately payable compensation:

  • Cancellation more than 7 business days before the scheduled appointment: The deposit will be retained in full.
  • Cancellation between 7 and 3 business days before the scheduled appointment: The Client owes 50% of the total invoice amount.
  • Cancellation within 3 business days prior to the scheduled appointment or no-show: The Client shall owe 100% of the total invoice amount.

Article 8. Force majeure

In the event of force majeure, Renewable Partners is not obliged to fulfill any obligation. Force majeure is understood to mean, in addition to the legal provisions, any external cause, foreseen or unforeseen, over which Renewable Partners has no influence. This includes, but is not limited to: pandemics, war, terrorism, extreme weather conditions, fire, water damage, strikes, government measures, and disruptions in the services of third parties such as internet providers, energy suppliers, or transporters. In the event of force majeure, Renewable Partners has the right to suspend the performance of the Agreement or to terminate the Agreement without any obligation to pay compensation.

Article 9. Liability and Indemnification

Renewable Partners' liability is strictly limited to direct damage at all times and is capped at the total invoice amount of the Agreement. Liability for all indirect damage, including but not limited to consequential damage, lost profits, lost savings, reputational damage, loss of data, and damage due to business interruption, is completely excluded. The Client indemnifies Renewable Partners against all claims from third parties who suffer damage in connection with the performance of the Agreement and whose cause cannot be attributed to an attributable shortcoming on the part of Renewable Partners. If damage occurs because the Client has provided incorrect or incomplete information, Renewable Partners is not liable for this.

Article 10. Warranty and Complaints

Renewable Partners guarantees the soundness of the Services provided in accordance with reasonably expected standards. Any warranty is limited to the duration of the Agreement. Complaints about the Services provided must be submitted to Renewable Partners in writing and with reasons within 14 days of delivery, failing which the Services will be deemed to have been accepted. Submitting a complaint does not suspend the Client's payment obligation. The Client's only remedy is to request that the shortcoming be remedied. Renewable Partners is only obliged to remedy the shortcoming and not to pay compensation.

Article 11. Intellectual Property and Confidentiality

All intellectual property rights to the products, reports, and advice developed by Renewable Partners remain with Renewable Partners at all times. The Client is not permitted to reproduce, publish or exploit the results of the Services without the express written consent of Renewable Partners. Both parties are obliged to maintain confidentiality regarding all Confidential Information they receive from each other, even after termination of the Agreement.

Article 12. Privacy and Data Processing

Renewable Partners processes the Client's personal data in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR). The data will only be used for the performance of the Agreement and to comply with legal obligations. Data collected via Webflow Forms may be processed on servers outside the European Union. By completing the form, the Client agrees to this.

Article 13. Non-solicitation

During the term of the Agreement and for a period of one year after its termination, the Client is not permitted to employ or approach in any way employees of Renewable Partners who have been involved in the performance of the Agreement for work, unless otherwise agreed in writing.

Article 14. Termination of the Agreement

Renewable Partners has the right to terminate the Agreement with immediate effect in the event of bankruptcy, suspension of payments, seizure, or liquidation of the Client. Upon termination, all payment obligations for Services already provided remain in full force and effect.

Article 15. Applicable Law and Disputes

All Agreements and any disputes arising therefrom shall be governed exclusively by Dutch law. Disputes shall in the first instance be submitted exclusively to the competent court in the district of Amsterdam, to the exclusion of other competent courts.